Conflicts of Interest (Global)

Maintaining client trust through recognising and managing conflicts of interest

Failing to manage a conflict of interest can significantly damage your client relationships and organisation’s reputation, and may open you and your organisation to serious legal consequences. This course helps learners to understand what conflicts of interest are, using case studies and simulated scenario-based learning to explore the various kinds of conflicts of interest that can occur: including actual, potential and perceived conflicts. Knowledge checks throughout the course build learners’ practical comprehension of the topic and encourage active learning of the various categories of conflict that can exist. As such, learners gain a deep understanding of how to effectively declare and manage conflicts of interest that may arise in the course of their employment.

Who should do this training?

This training is relevant to all employees. There are many kinds of conflict of interest, and they can arise in various situations in all industries. It is important that managers and general employees can recognise where a conflict of interest may exist, and take appropriate action to mitigate it.

Course outline

For managers and general staff

• When a conflict of interest may arise
• Different types of conflicts
• What to do if you have an actual or perceived conflict of interest

You will have 90 days to complete this course.